Kleton Warranty Policy
The warranty and return policy stated and described below pertain to all products carrying a Kleton logo located directly on the product or packaging. Such warranty supersedes any and all manufacturers’ warranties, written or implied. Kleton’s sole liability is limited to repair or replacement of any products proven to be defective in material and/or workmanship for one (1) year from the date of purchase, and for which a warranty claim is made, during the applicable warranty period, and no claims for damages of any type will be allowed. All products are sold on this specific interpretation. Defective warranted products will be repaired or replaced, at the discretion of Kleton, at no cost with a new or reconditioned product. Warranties only apply when the product is used for the purpose for which it was originally designed, in normal operating and other conditions. This warranty does not apply to products which have been abused, misused, modified or if the product is worn out from normal use or has been repaired by someone other than Kleton or an approved repair center. Discontinued warranted products will be replaced with products that are similar and available, or we will issue an appropriate credit. The specific warranty coverage for each product is as set out below. Kleton sells only on a wholesale basis and accordingly, warranties only apply to purchasers for resale or for use in their business.
Hydraulic Pallet Truck Repairable Warranty
The complete hydraulic pump, handle assembly, frame and associated components are covered for one (1) year for the Standard-Duty models and two (2) years for the Heavy-Duty models. Wearable components such as wheels, rollers, and bushings are covered for six (6) months. Bent, twisted or misaligned forks are clear signs of abuse and as stated above, are not covered under warranty.
Parts used to perform authorized warranty repairs from a Kleton Dealer or Distributor’s stock will be replaced at no charge pending return, receipt and examination of the defective parts. If the Kleton Dealer or Distributor does not have the necessary parts in stock, Kleton will ship the parts F.O.B. Montreal, QC and invoiced per normal. A credit will be issued for this invoice pending return, receipt and examination of the defective parts. Kleton will not accept claims for freight or transportation charges. Use of non-Kleton parts is not acceptable and any unauthorized parts usage will void all warranties.
We will repair any defect due to faulty material or workmanship without charge. Please return the complete product or part as agreed upon, freight prepaid, to the Kleton Distributor where you purchased the product. These warranties do not cover failures due to abuse, misuse, normal wear, accidental damage or when repairs have been made or attempted by other than Kleton and its Authorized Service Centers. These warranties give you specific legal rights, and you may have other rights which vary from province to province. If you have any questions, please contact your assigned Kleton Distributor (proof of purchase is required).